WhatsApp误停用部分账号 通讯委会指已修复系统错误
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依靠WhatsApp接单、联络顾客的古晋商家，在账号恢复后仍须留意群发方式。马来西亚通讯及多媒体委员会提醒，批量发送消息前应先取得收件人同意；未经同意或大量发送，可能被系统识别为垃圾消息。
**通讯及多媒体委员会10月3日表示，Meta已说明部分WhatsApp账号遭误停用，是系统技术错误把正常使用误判为违规。**这项错误涉及委会转交的首批个案中超过一半，并不是说全国超过一半用户受到影响。
Meta向委会说明，错误已在9月底修复，受影响的正常账号已主动恢复，包括部分没有提出申诉的账号。不过，委会仍在跟进其余个案；这不能被理解为所有停用问题都已解决。
仍无法使用账号的用户，应通过WhatsApp官方申诉与支援渠道处理。委会也要求Meta改善确认通知、审核进度说明及恢复程序，让用户能够更清楚知道个案进展。
Meta表示，WhatsApp执行政策及服务条款没有改变。技术错误修复，与商家仍须遵守用户同意等群发要求，是两件不同的事。
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