Sarawak Secretariat reports 96% of complaints resolved within four days
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The Sarawak Secretariat Office has reported resolving 96 per cent of more than 56,000 public complaints within four days, as of October 2026.
The figure was highlighted as the office received seven national recognitions for complaints management at an Oct 1 ceremony in Putrajaya. The recognitions were under the 2025 Public Complaints Management Audit, with assessments of all 13 State Secretary Administrations conducted from May 14 to July 30 this year.
The recognised areas included response and service-delivery efficiency, work processes, complaints governance, staff competency, public communication and digital innovation. The four-day figure describes reported performance across a large caseload; it is not a promise that every new complaint will be settled within that time.
Kuching and other Sarawak residents can submit feedback and follow case progress through Talikhidmat. Its official service lists a 24-hour contact number, 082-555999, and an app with case tracking and notifications. Keeping the case record makes it easier to follow up on an unresolved report.
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