Nearly 69% of MYJalan Complaints Routed Beyond Works Ministry
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Nearly 69% of complaints logged through MYJalan since its 2023 launch involved roads handled by authorities outside the Works Ministry network.
The platform recorded 68,334 complaints from Aug 1, 2023 to July 31, 2026. Of these, 46,886 were channelled through its No Wrong Door system to bodies such as local councils, district and land offices, the Irrigation and Drainage Department, and the Public Works Departments in Sabah and Sarawak.
Another 21,448 complaints involved federal or state roads supervised by the ministry and its agencies. The ministry said 20,762 had been resolved and 686 remained under action.
For Sarawak road users, MYJalan accepts photographs and GPS locations across 10 categories, from potholes and damaged markings to faulty traffic lights and landslides. The RM904.2 million maintenance allocation cited for 2026 covers Sabah, Sarawak and Labuan together; no Sarawak-only breakdown was given.
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