Service Sarawak picked up a regional award in Singapore after serving more than 3.4 million customers.

The Sarawak Civil Service Digitalisation Unit, under the Department of the Premier of Sarawak, won the Malaysia Social Equity and Inclusion Initiative of the Year - Community category at the GovMedia Conference & Awards 2026.

Why it matters

The winning initiative, Service Sarawak, puts multiple government services under one access point through counters, digital channels and mobile services.

According to SCSDU, it has handled over 5.5 million transactions, served more than 3.4 million customers, and recorded RM6.1 billion in collections across its channels.

The unit also said service delivery time has been cut by up to 75%, with customer satisfaction staying above 97% over the past three years.

Location: Kuching / Sarawak
Details: Award received in Singapore on July 9; report published July 10.

Source: The Borneo Post

For people who use government counters often, this one actually affects daily life. What do you think?